Terms and Conditions of Use 12track

01 Acceptance of Terms and Conditions

By registering an account, accessing, or using any part of the 12track platform — whether through the official website at 12track.onl or via our mobile app — you are deemed to have read, understood, and agreed to be bound by all Terms and Conditions set out in this document.

If you do not agree with any part of these Terms and Conditions, you are required to stop using the 12track platform. Continued use of the platform after any changes to these Terms and Conditions will be considered acceptance of those changes.

02 Eligibility and Account Registration

To use the 12track platform, you must meet all of the following eligibility requirements without exception:

• Minimum age: You must be at least 18 years of age at the time of registration. 12track takes the protection of minors seriously and will conduct age verification through the established KYC process.
• Valid Resident: You must be a legal resident or citizen of Malaysia aged 18 and above.
• Legal Capacity: You must have full legal capacity to enter into a valid and binding agreement.
• One Account Only: Each individual is permitted to hold only one active account on 12track. Owning multiple accounts is a serious violation that may result in the closure of all accounts and freezing of balances.
• Accurate Information: All information provided during registration and the KYC process must be accurate, current, and truthful. Providing false or misleading information is grounds for immediate account closure.

The registration process requires you to provide your full name, email address, phone number, and valid identification details. 12track reserves the right to request additional supporting documents at any time to verify your identity as part of our ongoing KYC process.

03 Account Security

You are fully responsible for the security of your account login credentials, including your username and password. 12track recommends using a strong, unique password and enabling two-factor authentication (2FA) available in your account settings.

• Password Confidentiality: Never share your account password with anyone, including family members. 12track will never ask for your password via email, phone, or live chat.
• Unauthorized access: If you suspect your account has been accessed without authorisation, contact the 12track support team immediately via Live Chat.
• Account activity: You are responsible for all activity that occurs under your account, whether carried out by yourself or by any other party who gains access due to your negligence.
• Secure Device: Always log out of your 12track account after using a shared or public device.

04 Deposits and Withdrawals

12track provides a range of secure and convenient payment methods for depositing and withdrawing funds. All financial transactions are processed through encrypted and protected payment channels.

All withdrawals must be routed to the same payment method used for your original deposit, except in specific situations approved by the 12track finance team. Withdrawal requests exceeding your original deposit amount require additional KYC verification.

• Identity verification: First-time withdrawals or withdrawals exceeding a certain amount require valid identity document verification.
• Bonus balance: Funds originating from bonuses may not be withdrawn until the specified rollover requirements have been fully met.
• Temporary Suspension: 12track reserves the right to hold or delay withdrawals for security review, compliance purposes, or investigation of suspicious activity.

05 Bonuses and Promotions

12track offers a variety of bonuses and promotions for new and existing members. All bonuses are subject to rollover requirements (wagering requirements) that must be met before any withdrawal can be made.

• Welcome Bonus: The welcome bonus is only available to new members making their first deposit. Each member may claim this bonus once only.
• Rollover requirements: Each bonus has a specified rollover requirement, typically between 5x and 20x the deposit plus bonus amount, depending on the type of promotion.
• Validity period: All bonuses have a set validity period. Bonuses not used within that period will expire automatically.
• Eligible Games: Not all games contribute equally to rollover requirements. Slots typically contribute 100%, while table games may contribute at a different percentage.
• Bonus Abuse: Any attempt to abuse the bonus system, including the use of multiple accounts or specific wagering techniques designed solely to meet rollover requirements, will result in bonus cancellation and potential account closure.

06 Game Rules

All games available on the 12track platform use a Random Number Generator (RNG) system certified by independent international auditing bodies. This ensures every game outcome is completely random and cannot be manipulated.

• Game outcomes: All game results are final once a round or session is completed. No appeals against individual game outcomes will be accepted, except in cases of verified technical failure confirmed by the system.
• Technical failure: In the event of a technical disruption during a gaming session, 12track will review the game logs and resolve the issue based on accurate system records. Bets affected by a system failure will be settled fairly.
• Betting limits: Every game has set minimum and maximum betting limits. These limits may vary by game, provider, and the player's VIP tier.
• Currency: All transactions on the 12track platform are processed in Malaysian Ringgit (MYR).

07 Prohibited Conduct

The following activities are strictly prohibited on the 12track platform and may result in immediate account closure and freezing of funds:

1. Use of automated software, bots, scripts, or any third-party tools to interact with the platform.
2. Colluding with other players to gain an unfair advantage, particularly in poker or multiplayer games.
3. Fraud or manipulation of the payment system, including unauthorised chargebacks.
4. Using multiple accounts to circumvent restrictions or manipulate the bonus system.
5. Any attempt to hack, attack, or disrupt the technical infrastructure of 12track.
6. Transferring funds between player accounts for the purpose of fraud or money laundering.
7. Sharing account information or allowing third parties to use your account.
8. Attempting to exploit technical errors or bugs in the gaming system.

08 VIP Programme

The 12track VIP Programme is a tiered rewards scheme designed to recognise the loyalty of our players. VIP membership is granted automatically based on your gaming activity and deposit history.

• VIP Eligibility: VIP tiers are determined by the total accumulated reward points earned through wagering activity. Each game contributes reward points at a different rate.
• VIP Benefits: VIP members enjoy a range of exclusive benefits including higher withdrawal limits, weekly cashback, birthday rewards, and access to a personal account manager.
• Level Maintenance: VIP tiers are maintained based on playing activity within a defined period. Failure to maintain the minimum activity level may result in a VIP tier downgrade.
• Reward Points: Accumulated VIP reward points can be redeemed at the conversion rate set by 12track. Reward points cannot be transferred between accounts or converted directly into cash.

09 Privacy and Personal Data Protection

12track respects your privacy and is committed to protecting your personal data in accordance with applicable data protection laws in Malaysia. The collection, use, and storage of your personal data is governed by our detailed Privacy Policy.

• Data Collection: We collect data necessary for platform operations, payment processing, KYC compliance, and fraud prevention.
• Data Security: All personal data is encrypted using 256-bit SSL encryption and stored on servers protected by multi-layered security protocols.
• Data Sharing: Your data will not be shared with third parties for marketing purposes without your consent, except as required by law or for payment processing and compliance purposes.

For more information on how we handle your personal data, please read our Privacy Policy in full.

10 Account Suspension and Closure

You may close your 12track account at any time by contacting our support team. All remaining funds in your account — after deducting any bonus balance that has not met the rollover requirements — will be returned to you via your designated payment method.

• Voluntary Closure: Contact 12track customer support via Live Chat to initiate the account closure process. This is typically completed within 3–5 working days.
• Suspension by 12track: 12track reserves the right to suspend or close an account without prior notice in the event of a breach of Terms and Conditions, fraudulent activity, or instructions from a relevant authority.
• Self-Exclusion: Players who wish to self-exclude from the platform for responsible gaming reasons may do so via account settings or by contacting customer support. Self-exclusion is final for the chosen period.
• Funds upon closure: Funds remaining in an account closed due to a policy violation may be frozen during the investigation and will only be returned once the investigation is complete and no fraud has been found.

11 Liability Limits

12track provides the platform on an "as-is" basis and makes no guarantee that the platform will always be free from errors, interruptions, or technical failures. However, we are committed to maintaining high platform availability and responding to any technical issues promptly.

• Indirect Losses: 12track is not liable for any indirect, incidental, or consequential losses arising from the use of the platform, including loss of opportunity or financial loss resulting from game outcomes.
• Third-party failure: 12track is not responsible for failures or delays caused by third-party service providers such as game providers, payment processors, or internet service providers.
• Game outcomes: 12track is not responsible for game outcomes that are unfavorable to players. All game results are the product of certified RNG and are not under the control of the platform.

12 Amendment of Terms and Conditions

12track reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Significant changes will be communicated to you via your registered email or in-platform notification.

It is your responsibility to review these Terms and Conditions periodically to stay informed of the latest changes. The "Last Updated" date at the top of this page will be updated each time a change is made to this document.

Continued use of the 12track platform after any amendment is published constitutes your acceptance of and agreement to the amended Terms and Conditions. If you do not agree with any amendment, you have the right to close your account in accordance with the procedure set out in Section 10.

Any enquiries regarding these Terms and Conditions may be directed to the 12track customer support team via Live Chat, available 24 hours a day, 7 days a week.